Many companies tell you that if you are not happy to fill in a form, make an official complaint and that they have a way of letting you tell your story.
How many times have you heard this and know that all that is really happening is that your complaint is actually not important at all and by the time someone gets back to you, your life has moved on.....
We do want to know immediately, because our business relies on repeat sales so it essential that we do the best we can to achieve high levels of customer satisfaction.